Most important thing to get fastest support is to be verbose. Try to send us as much details as possible, even screenshots or screencasts. There are many screenshoot tools you can use for free such as “SnagIt” or “Snipping Tool Plus”. If your concern is about your project, please also include the .ms file. The more information you send to us that fast we can resolve your issues.
Once ticket has been submitted our team will get notified and will responde in shortest possible time, this can be usually within first hours after ticket has been created.
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